Client Service Request Form

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You are currently submitting this ticket during a Fantastic IT observed holiday. The next business day we are open is Mon, January 5th.

If this is a system down emergency or you need immediate assistance, please contact us toll free at (855) 876-9363 and a support technician will call you back in an expedited manner.

If you’d like to submit a non-emergency request, please use this form and we will respond as soon as possible during normal business hours.

In order to help us provide you with the highest level of service and quickest resolution to your technical issue, please take a moment to provide us with as much information as you can below. Thank you!

24/7/365 Support: We’ve Got You Covered!

Business Hours (Monday to Friday):
Pacific Time: 5:00 AM – 5:30 PM
Central Time: 7:00 AM – 7:30 PM
Eastern Time: 8:00 AM – 8:30 PM

For After Hours, Weekends, and Holidays:
Call us at (855) 876-9363, Extension 3

"*" indicates required fields

Your full name*

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Your email address

Your email address*

Select point of contact*

Contact me

Contact someone else

Name of the person we should contact*

Email of person we should contact

Phone number of contact*

International

International phone number?

International phone number*

ext. #

Alternate contact method

(Call their cell, have them paged, log in and start working, etc.)

Alternate contact method

(Call your cell, have you paged, log in and start working, etc.)

Request category*

Select 'I Have a Problem' for requests that need action within 24 hours

Repeat Issue?*

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Are you requesting support from the computer (or one of the computers) having the issue?*

Yes

What computer(s) or user(s) are having the issue?*

i.e. My computer, Cindy's computer, All Accounting computers, etc

How many people are affected?*

Problem severity*

Availability*

PACIFIC TIME ZONE (Example: 10a-12p, anytime this afternoon, after 2p, etc)

Does this need to be worked on in the next 4 business hours?*

Deadline date*

Format: mm/dd/yyyy

Your Time Zone?*

Choose the time zone for the deadline time below

Pacific Time Zone

Mountain Time Zone

Central Time Zone

Eastern Time Zone

Deadline time*

Briefly describe your request*

(125 characters max)

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More details of your request

(No limit)

More details of your request*

(No limit)

Error messages?

If so, please input them below (as detailed as possible)

Upload any files you think will be relevant, including screen shots

Drop files here or

Accepted file types: jpg, jpeg, png, pdf, doc, docx, xls, xlsx, log, bmp, eml, msg, zip, rar, Max. file size: 50 MB, Max. files: 10.

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machineID