Fantastic IT Ticket Page

Your full name*

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Your email address

Your email address*

Select point of contact*

Contact me
Contact someone else

Name of the person we should contact*

Email of person we should contact

Phone number of contact*

International

International phone number?

International phone number*

ext. #

Alternate contact method

(Call their cell, have them paged, log in and start working, etc.)

Alternate contact method

(Call your cell, have you paged, log in and start working, etc.)

Request category*

Select 'I Have a Problem' for requests that need action within 24 hours

Repeat Issue?*

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Are you requesting support from the computer (or one of the computers) having the issue?*

Yes
No

What computer(s) or user(s) are having the issue?*

i.e. My computer, Cindy's computer, All Accounting computers, etc

How many people are affected?*

Problem severity*

Availability*

PACIFIC TIME ZONE (Example: 10a-12p, anytime this afternoon, after 2p, etc)

Does this need to be worked on in the next 4 business hours?*

Deadline date*

Format: mm/dd/yyyy

Your Time Zone?*

Choose the time zone for the deadline time below

Pacific Time Zone
Mountain Time Zone
Central Time Zone
Eastern Time Zone

Deadline time*

Briefly describe your request*

(125 characters max)

More details of your request*

(No limit)

Error messages?

If so, please input them below (as detailed as possible)

Upload any files you think will be relevant, including screen shots

Drop files here or

Accepted file types: jpg, jpeg, png, pdf, doc, docx, xls, xlsx, log, bmp, eml, msg, zip, rar, Max. file size: 50 MB, Max. files: 10.

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machineID

SMS (Optional)

By checking this box, I consent to receive customer care and account notification SMS from Fantastic IT Solutions. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes under any circumstances. Visit Privacy Policy and Terms and Conditions to learn more.

Client Service Request Form