Trajan Support Page

Your full name*

Request category*

Expected delivery date*

Is this shipment for a New User?*

Yes
No

Does this request involve setting up a New User?

Yes

Who has approved this purchase?*

ALL purchases must be approved by your manager before form submission. Manager approval will be verified

What type of Pronto issue is this?*

Your email address*

Repeat Issue?*

Purchase Request Type

Phone number of contact*

International phone number? Check the box below and DO NOT use this field

International phone number*

International

International phone number?

What computer(s) or user(s) are having the issue?*

i.e. My computer, Cindy's computer, All Accounting computers, etc

What computer(s) should this user be set up on?*

Serial # or Service Tag

Deadline for New User setup work to be completed on computer?*

** MUST BE 2+ DAYS AFTER DELIVERY OF COMPTUER **

Deadline Time Zone*

Deadline time on the deadline date for New User setup work to be completed?*

:

Laptop Type

Select point of contact*

Contact me
Contact someone else

How many people are affected?*

Select accessories (if necessary)

Current makes/models: https://bit.ly/3TcHvrT

Docking Station
Headset
Bundle - Keyboard & Mouse
Bundle - Headset & Webcam

Select monitor(s) (if necessary)

Current makes/models: https://bit.ly/3TcHvrT

Standard - Two (2) 24" Monitors
Engineer/Marketing - Two (2) 27" Monitors
Standard - One (1) 24" Monitor
Engineer/Marketing - One (1) 27" Monitor

Name of the person we should contact*

Email of person we should contact

Your Time Zone?*

Name and phone number of manager we should contact to discuss the New User setup*

List the user(s) AND the office location for this equipment*

ALL purchases over $499 must be for a specific user and location, NOT a future user or for 'stock/inventory'

List the user(s) AND the office location the computer(s) are being shipped to*

Shipped computer details*

Make/model/serial # (if applicable)

Availability*

10a-12p, Afternoon, after 2p, etc

Problem severity*

Laptop Configuration Details

Details of the laptop you would like purchased

Briefly describe your request*

(125 characters max)

Briefly describe what work needs to be done*

(125 characters max)

More details of your request*

This field is hidden when viewing the form

machineID

Upload relevant files including screen shots of errors/issues

Drop files here or

Accepted file types: jpg, jpeg, png, pdf, doc, docx, xls, xlsx, log, bmp, eml, msg, zip, rar, Max. file size: 50 MB, Max. files: 10.

Purchase Request Details

If necessary, list what you would like purchased. If purchasing multiple items, put each item on a new line. Be as descriptive as possible (Make/Models) and include links to products if necessary

International phone # to call if there are any shipping or purchase issues*

Phone # to call if there are any shipping or purchase issues*

International phone number? Check the box below and DO NOT use this field

International

International phone number to call for shipping issues?

Emails for Delivery Tracking Information

Separate each email with a comma

Name of person are we shipping to*

Paste the details for the New User setup*

Upload purchase and/or shipping confirmation

Drop files here or

Accepted file types: jpg, jpeg, png, pdf, doc, docx, xls, xlsx, log, bmp, eml, msg, zip, rar, Max. file size: 50 MB, Max. files: 10.

Shipping Address

Full address we are shipping to

Additional details for this purchase?

For Phone support use: Zoom Phone: 10-666 or IT Support (Response within 30 min)